DATENSCHUTZRICHTLINIE

DATENSCHUTZ & PRIVATSPHÄRE

1. Controller

The controller responsible for the processing of personal data on this website is:

Chalet Sonnenschein

Rittistrasse 12
3994 Martisberg
Switzerland

2. Scope of this Privacy Policy

This Privacy Policy explains how we process personal data when you visit our website www.chaletsonnenschein.com or contact us through the booking inquiry form or by email.

3. Personal Data We Collect

We only collect personal data that you voluntarily provide to us when you send a booking inquiry or contact us by email.

This may include:

first name;
last name;
email address;
the content of your message or inquiry;
any other information you choose to include in your message, such as requested travel dates, number of guests or special requests.

Please do not send us sensitive personal data unless this is necessary for your inquiry.

4. Purposes of Processing

We process your personal data for the following purposes:

to receive and answer your inquiry;
to check availability and communicate with you about a possible stay at Chalet Sonnenschein;
to prepare, manage or perform a booking if your inquiry leads to a reservation;
to keep records where this is required by law;
to protect our legitimate interests, for example in the event of legal claims, misuse of the website or security incidents.

We do not sell your personal data. We do not use your booking inquiry data for automated decision-making or profiling.

5. Legal Basis

This website is operated from Switzerland. We process personal data primarily in accordance with the Swiss Federal Act on Data Protection (FADP). We process the personal data you provide through the booking inquiry form or by email only to respond to your inquiry, check availability, communicate with you about a possible stay and, if applicable, prepare or perform a booking.

Under Swiss data protection law, such processing is carried out lawfully, in good faith, proportionately and only for the purposes described in this Privacy Policy. Where a justification is required, the processing may be based on our overriding private interest, in particular because it is directly connected with the conclusion or performance of a booking contract.

Where the EU General Data Protection Regulation (GDPR) applies in addition to Swiss law, we may rely on the relevant GDPR legal bases for booking inquiries, bookings, legitimate interests and legal obligations.

6. Booking Inquiries Through the Website

If you use the booking inquiry form on our website, the information you enter is sent to us so that we can respond to your request.

The information collected through the form may include your first name, last name, email address and the message you submit in the inquiry field. The data you provide is used only to process and answer your inquiry. If you do not provide the required contact information, we may not be able to respond to your request or check availability for you.

7. Email Communication

When you contact us by email, your email address and the content of your message will be processed by us and by the email service provider used for our mailbox. Email communication may not be fully secure. Please avoid sending confidential or sensitive information by email unless necessary.

8. Website Hosting and Technical Data

When you visit our website, technical data may be processed automatically by the website hosting provider and technical service providers.

This may include your IP address, browser type, operating system, date and time of access, pages visited and similar log data.

Such technical data is processed to make the website available, to ensure security and stability, and to diagnose technical errors. We do not use this technical data to identify individual visitors unless this is necessary for security purposes or required by law.

9. Cookies

Our website may use technically necessary cookies or similar technologies that are required for the operation, security and functionality of the website. We do not intentionally use non-essential analytics, advertising or marketing cookies. If this changes in the future, we will update this Privacy Policy and, where required, ask for your consent. You can restrict or delete cookies through your browser settings. However, some parts of the website may not function properly if technically necessary cookies are disabled.

10. External Links

Our website contains links to external websites and services, including Airbnb and Google services such as maps or location links.

If you click on such links, you leave our website. The respective third-party provider is responsible for the processing of personal data on its own website or platform. We have no control over the data processing practices of these third parties. Please review their privacy policies before using their services.

11. Recipients of Personal Data

We may share personal data only where necessary and only for the purposes described in this Privacy Policy.

Possible recipients include:

persons assisting us with managing inquiries or bookings;
website hosting and technical service providers;
email service providers;
booking platforms, such as Airbnb, if you use their platform or if this is necessary for a booking made through them;
authorities or courts, if we are legally required to disclose data or need to protect our rights.

12. International Data Transfers

Some service providers, such as email, hosting or platform providers, may process personal data in countries outside Switzerland or the European Economic Area. Where such transfers occur, we rely on appropriate legal safeguards or statutory exceptions, as required by applicable data protection law.

13. Retention Period

We keep personal data only for as long as necessary for the purposes for which it was collected.

Booking inquiries that do not lead to a reservation are usually deleted within 12 months after the last communication, unless a longer retention period is necessary to protect our legitimate interests or comply with legal obligations.

If an inquiry leads to a booking, we may retain the relevant booking and communication records for the duration required by applicable contractual, tax, accounting or legal retention obligations.

14. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.

However, no internet transmission or email communication can be guaranteed to be completely secure.

15. Your Rights

Subject to applicable law, you may have the right to:

request information about the personal data we process about you;
request correction of inaccurate personal data;
request deletion of personal data;
request restriction of processing;
object to processing;
request data portability, where applicable;
withdraw consent, where processing is based on consent.

We may need to verify your identity before responding to your request.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example if we change the way we process personal data or if legal requirements change. The version published on this website is the current version.

18. Contact

If you have any questions about this Privacy Policy or about how we process personal data, please contact us at: